LETTER OF COMPLAINT
BANK OF USEFUL EXPRESSIONS AND SET PHRASES TO USE IN A LETTER OF COMPLAINT.
A) STATING THE CIRCUMSTANCES(introduce the general reason for writing the letter)
I am writing
-to draw your attention to
-to complain about/make a complaint about
-to express my concern about
wit regard to /regarding/in connection with/on account of
I regret that I am obliged to complain about
I feel I must complain about
It was completely different from
I feel it is absolutely unacceptable
I am dissatisfied with
Unfortunately, it was nothing like I expected
B) LISTING COMPLAINTS
My most serious complaint is
Not only(+inversion e.g. Not only did your employee insult us)...but also
Firstly,....Secondly,....Finally..
If this were not enough...../As if that was not bad enough....
To make matters worse'
C) EXPRESSING INDIGNATION IN A TACTFUL MANNER
I was shocked/surprised/dissapointed...
To my amazement/surprise...
I must mention/point out...
Sadly, in your advertisement/brochure you state otherwise
Your advertisement/brochure was misleading in this respect as you failed to mention that..../led me to believe that...
D) CONTRADICTING FALSE OR INNACURATE STATEMENTS MADE IN ADVERTISEMENTS, BROCHURES, LETTERS, ARTICLES, ETC
Make your points clear and forceful:
1)We were supposed to spend four hours sightseeing but IN FACT we ACTUALLY spent just twenty minutes in a flying visit to the History museum.
2)Some fellow travellers said the trip was good in parts WHEREAS those less charitablewould say the whole thing was a disaster.
3)WHEREAS in your article you claim that..................., AS A MATTER OF FACT this was not the case at all.
4)As far as.....is/are concerned, I THINK IT IS FAIR TO SAY(=it is true to say) that although.....
5)I REALLY FAIL TO UNDERSTAND how you can possibly make such irresponsible claims without....
6)ANOTHER POINT/CLAIM OF YOURS I WOULD LIKE TO CONTARDICT CONCERNS THE ALLEGEDLY excellent service offered
7)AS FOR trhe superb facilities that you mention, THERE WAS, IN FACT, a small swimming poolin the hotel, BUT swimming in it was impossible AS it was more crowded than a shuttle bus during the rush hour.
E) INCLUDING NARRATIVE SECTIONS TO ILLUSTRATE A POINT
USE TIME EXPRESSIONS
1)in no time at all
2)by the time
3)earlier on that day
4)as time went by
F) USE REPORTING VERBS
support/accuse/blame/deny/threaten/insist/warn/suggest/offer/disregard
AND FINALLY, USE SET PHRASES FOR THE CLOSING PARAGRAPH-DEMANDING ACTION TO BE TAKEN
1)Considering all the above, I believe I am entitled to a partial/full refund
2)I demand a full refund/immediate action/ a replacement
3)I expect to be compensated/all expenses to be paid
4)I would be grateful if you(would) deal with this matter immediately
5)I would appreciate it if we could sort out this matter as soon as possible
6)I feel sure/ I am confident that this matter will receive your prompt attention
7)I am afraid that if this matter is not dealt with immediately, I will....
8) Unless you,.....I have no ption but to....
9)If I do not...., I will have no choice but to....
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